Are your products authentic?
All of our products are guaranteed to be 100% authentic. We have an in-house, multi-step verification process applied to every product we sell.
What brands does Ox Sneakers carry?
We carry all the latest in-demand brands such as: Nike, adidas, Air Jordan, Yeezy, Supreme, Fear of God: Essentials, BAPE, Anti Social Social Club, KITH, Off-White, Drew House, Mitchell & Ness, Enterbay, Casio G-Shock, Jason Markk, Crep Protect, and many more.
Who do I contact for order issues?
Please email all order issues to: support@oxsneakers.com with your order number in the subject.
How are products priced? Why is it so expensive?
Our products are priced according to a few factors. The current market price, availability, and agreed selling price with any given consignor. But since some products’ market price are below retail price, you can find a large selection of our products available for under the manufacturer’s suggested retail price.
Why do some orders take up to 3 weeks to process?
Our regular processing time is 2-3 business days. However, we also have items being held in facilities outside of Canada. Once your order is placed, the item will then be shipped to our local warehouse for final inspection and processed before shipping to you.
Why is my order taking so long to ship?
Our regular processing time is 2-3 business days. This time is used for manifesting shipping arrangements, transferring products from our store locations, and final inspection of the product before shipping to you. If there are additional delays in processing times, we will notify you as soon as possible via the email address you provided through your order.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at support@oxsneakers.com